Q: How do I know which length I should choose for the Apple Watch band?
A: 38/40/41mm and 42/44/45/49mm refer to the size of the watch face. We only offer one standard length for each size.
Q: Are your watch bands compatible with all Apple Watch models?
A: Yes, our watch bands are designed to be compatible with all Apple Watches with the correct watch face size., including Series 1-9 & Ultra. Simply select the appropriate size (38/40/41mm or 42/44/45/49mm) when making your purchase.
Q: Are your watch bands adjustable?
A: Yes, our watch bands are designed with adjustable closures, allowing you to find the perfect fit for your wrist.
Q: How do I remove links from the watch band using the provided tool?
A: We provide a tool with our watch bands that allows for easy link removal. Here's a simple step-by-step guide:
Locate the removable links on the band. These are identified by the small arrows or indicators.
Insert the provided tool into the pinhole on the removable link.
Apply gentle pressure and carefully push the tool to release the pin.
Once the pin is released, you can slide out the removable link.
Repeat the process if you need to remove additional links for a perfect fit.
Please exercise caution when handling the tool, and if you have any concerns, feel free to reach out to our customer support team for assistance.
Q: The pin is sticking out after putting the pin back into the watch band. Is this normal?
A: Yes, it is normal for the pin to stick out slightly after putting it back into the watch band. This is because the pin needs to be compressed in order to fit snugly into the band.
Q: How can I fix this?
A: There are two ways to fix this:
Tap the pin on a hard surface. This will help to compress the pin and push it flush with the band.
Use the link remover to push the pin in until it is flush. Be careful not to overtighten the pin, as this could damage the band.
Q: Which method should I use?
A: I recommend using the link remover, as it is the safer and more effective method. However, if you do not have a link remover, you can try tapping the pin on a hard surface. Just be careful not to hit it too hard, as this could also damage the band.
Q: Once the pin is flush, will it stay put?
A: Yes, once the pin is flush, it will stay put. The spring pressure in the band will keep the pin in place.
Q: Are your watch bands water-resistant?
A: Our watch bands are suitable for everyday use, but be cautious with excessive water exposure.
Q: How do I install and remove the watch bands?
A: Installing and removing our watch bands is easy. Simply follow these steps:
- To install: Slide one end of the band into the corresponding slot on your Apple Watch case until it clicks securely into place.
- To remove: Press and hold the release button located on the underside of the Apple Watch case while simultaneously sliding the band out.
Q: How do I care for and clean my watch band?
A: We recommend gently cleaning your band with a soft, damp cloth. Avoid harsh chemicals and prolonged sunlight to maintain the band's appearance and longevity.
Q: What is your shipping policy?
A: All orders are shipped from our warehouse in Davie, Florida. Here are the specifics:
- We can only ship to customers residing in the United States.
- Orders leave our warehouse within 1 to 2 business days after you place your order.
Available Shipping Methods:
- Economy - USPS First Class (5 to 8 Business days): $2.99. However, it's free for orders over $24.99.
- Express - FedEx 2Day (1 to 2 Business days): $8.00. Note: To ship on the same day, express orders must be placed before 12 PM EST.
Shipment times might vary during holidays.
Q: How can I initiate a return or exchange?
A: If you're not satisfied with your purchase, follow these steps to return your item:
Log in to your account using your email.
- Check your email for a six-digit verification code from our store and enter it in the online store.
- Click on the order you want to return. If it has multiple items, choose the ones you're returning.
- Provide a return reason and leave a note.
- Request the return. If approved and shipping is required, we'll email you the shipping instructions and a prepaid return label.
Q: What is the return policy?
Return Policy Details:
Returns must be initiated within 30 days of delivery.
You'll be responsible for the original shipping costs; they're non-refundable.
Returned items must be new, unworn, and have all links intact. Items with missing or loose links aren't accepted.
There's a 10% restocking fee for returned items.
Sale items and Face Masks are final sale, with exceptions for defects.
Refunds will be processed within seven business days of receiving and inspecting the return. It might take 1-2 billing cycles for the refund to appear on your credit card statement.
Q: What do i do if a product is defective or damaged?
For defective or damaged products: Please contact us at CS@theposhtech.com.
Q: How do I get in touch with customer service?
A: For any customer service inquiries, reach out during our operating hours (M-F 9:30am-5:00pm EST) by phone at 718-725-7110 or submit a ticket.
Q: Who do I contact for questions about returns?
A: For inquiries about our return policy, please email us at returns@theposhtech.com.
RETURN POLICY
Thank you for choosing to shop with us! We hope you're happy with your purchase. However, if for any reason you're not completely satisfied, please click the link below after reviewing our return policy.
SHIPPING
We are currently only able to ship to customers who reside in the United States.
All orders are shipped from Davie, Florida and leave our warehouse within 1 to 2 business day of placing your order.
Available Shipping Methods:
Economy - USPS First Class (5 to 8 Business days) - $2.99
Economy - USPS First Class (5 to 8 Business days) - Free for orders over $24.99
Express - FedEx 2Day (1 to 2 Business days) - $8.00
*Express orders must be placed before 12 PM EST to ship same day.
*Please note shipment times may vary due to holidays.